Qandid Privacy Policy

Last updated: March 1, 2022

Qandid is owned and operated by Qandid. For simplicity now and in the future, the plural pronouns “we”, “our”, and “us” are used in this document to refer to Qandid.

The privacy of your data — and it is your data, not ours! — is a big deal to us. We’ll only ever access your account to help you with a problem or squash a software bug. We log all access to all accounts by IP address, so we can always verify that no unauthorized access has happened for as long as the logs are kept.

Collected customer data

In order to provide the services you've requested, the Service will collect personal information from your customers.

The scope and type of information collected by the Service on your behalf will depend on your configuration within the Service. You may change the scope and type of data by the Service at any time by contacting

If a user requests to terminate communications between themselves and the Service, regardless of channel (SMS, Facebook, Web, et. al.), all communications between the user and the Service will cease. Communications can only be reinstated at the request of the user.

Chat transcripts between users and the Service are stored. Chat Transcripts are used for the sole purpose of improving the Service. Access to chat transcripts is limited to our employees and our contractors.

In addition to chat transcripts, Qandid also stores analytics for each conversation between the user and the Service. These analytics are aggregated Service-wide and are only used for the sole purpose of improving the Service.

Identity & access

When you sign up for Qandid, we ask for your name, company name, phone, and email address. That’s just so you can personalize your new account, and we can send you invoices, updates, or other essential information. We’ll never sell your personal info to third parties, and we won’t use your name or company in marketing statements without your permission, either.

When you write us with a question or to ask for help, we’ll keep that correspondence, and the email address, for future reference. When you browse our marketing pages, we’ll track that for statistical purposes (like conversion rates and to test new designs). We also store any information you volunteer, like surveys, for as long as it makes sense.

The only times we’ll ever share your info:

Law enforcement

We won’t hand your data over to law enforcement unless a court order says we have to. We flat-out reject requests from local and federal law enforcement when they seek data without a court order. And unless we’re legally prevented from it, we’ll always inform you when such requests are made.

Security & Encryption

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. Data isn’t encrypted while it’s live in our database (since it needs to be ready to send to you when you need it), but we go to great lengths to secure your data at rest.

For more information about how we keep your information secure, please review our security overview.

Deleted data

When you cancel your account, we’ll ensure that nothing is stored on our servers past 30 days. Anything you delete on your account while it’s active will also be purged within 30 days.

Location of Site and Data

This Site is operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.

Changes & questions

We may update this policy once in a blue moon — we’ll notify you about significant changes by emailing the account owner or by placing a prominent notice on our site. You can access, change or delete your personal information at any time by contacting our support team.

Questions about this privacy policy? Please and we’ll be happy to answer them!